This Privacy Policy explains how Kats Casino (https://kats-casino-ca.com/) collects, uses, stores, discloses, and protects personal information provided by users who access the platform from Canada. It applies to all individuals who visit the website, register an account, make a deposit or withdrawal, participate in promotional offers, or contact customer support.
Kats Casino takes its obligations under Canadian federal and provincial privacy law seriously. This document is intended to be clear and readable, not a document designed to obscure what we actually do with your data behind impenetrable legal language. If you have questions about anything in this policy, you can reach us directly at support@kats-casino-ca.com or by calling 1-844-780-0786.
1. WHO WE ARE AND HOW TO REACH US
Kats Casino operates the online gaming platform available at https://kats-casino-ca.com/. The platform is owned and operated under licence number 8048/JAZ, issued by the Curacao eGaming authority. Our registered address for correspondence is TD Bank Tower, 66 Wellington St W, Toronto, ON M5J 2W4.
For all privacy-related questions, requests, or complaints, contact our privacy team at:
Email: support@kats-casino-ca.com
Phone: 1-844-780-0786
Mailing address: TD Bank Tower, 66 Wellington St W, Toronto, ON M5J 2W4
2. APPLICABLE CANADIAN PRIVACY LAW
Kats Casino’s handling of personal information from Canadian users is governed primarily by the Personal Information Protection and Electronic Documents Act (PIPEDA), which sets out ten fair information principles that form the basis of this policy. These principles cover accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.
Players located in British Columbia and Alberta may also have rights under the Personal Information Protection Act (PIPA) as enacted in those provinces. Players located in Quebec are afforded additional protections under An Act respecting the protection of personal information in the private sector (Law 25), which imposes specific obligations around privacy impact assessments, data breach notification, and the appointment of a Privacy Officer. Quebec residents have the right to request portability of their data and to ask that automated decisions affecting them be explained.
Where provincial law applies and offers stronger protections than PIPEDA, the provincial standard governs your rights. Nothing in this policy is intended to reduce the protections you are entitled to under applicable provincial legislation.
Kats Casino is also subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), which imposes mandatory record-keeping and reporting obligations administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). These obligations exist independently of your consent and are legal requirements we are not in a position to waive.
The Canadian Anti-Spam Legislation (CASL) governs our electronic commercial communications with you, including bonus notifications, promotional emails, and platform updates.
3. INFORMATION WE COLLECT
We collect personal information in three ways: information you provide directly, information generated automatically when you use the platform, and information obtained from third parties.
3.1 Information You Provide Directly
When you register an account, you provide your full legal name, date of birth, residential address, email address, and a chosen password. We collect date of birth for the purpose of verifying that you are at least 18 years of age, as required by applicable gaming regulations. Players under 18 are not permitted to register or use the platform under any circumstances.
When you make a deposit or request a withdrawal, you provide payment information associated with your chosen method. Depending on the method, this may include Visa or Mastercard card details, cryptocurrency wallet addresses (Bitcoin, Ethereum, or USDT), or authentication through Apple Pay or Google Pay. Card details processed through Visa and Mastercard are handled through PCI DSS-compliant payment infrastructure. We do not store full card numbers on our servers.
When you submit identity verification documents (KYC), you provide a government-issued photo ID and proof of address. This is typically a passport or driver’s licence and a recent utility bill or bank statement. These documents are collected to meet legal obligations under the PCMLTFA and to prevent fraud, money laundering, and the use of the platform by minors.
When you contact our support team by email, live chat, or phone, we collect the content of that communication and any personal details you share during the interaction.
When you opt into promotional communications or fill out account preference forms, we collect the preferences and information you enter.
3.2 Information Collected Automatically
When you visit the website or use the mobile app, we collect technical information including your IP address, device type, operating system, browser type and version, session timestamps, pages visited within the platform, game sessions initiated, and the source of your visit if you arrived via a referring link. This information is collected using cookies, server logs, and similar tracking technologies described in more detail in section 8 of this policy.
Game history and betting records are logged automatically for every session. These records are maintained for integrity purposes, for account dispute resolution, and to meet our regulatory recordkeeping obligations.
3.3 Information from Third Parties
We receive information from payment processors and fraud prevention services in the course of processing transactions. We may receive the outcome of third-party identity verification checks where we use external tools to confirm the authenticity of documents submitted during KYC. We may also receive information from advertising networks or affiliate partners that directed you to our platform, for the purpose of crediting referrals and tracking campaign performance, but this information does not extend to your personal financial or gaming activity.
4. HOW WE USE YOUR INFORMATION
Kats Casino uses personal information for the following purposes:
Account creation and management. We use the information you provide at registration to open and maintain your account, verify your identity, process your transactions, and apply bonuses and promotions to your account where applicable.
Age verification. We use your date of birth and, when required, identity documents to confirm that you meet the legal minimum age to use the platform.
Payment processing and fraud prevention. Transaction data is used to process deposits and withdrawals, detect suspicious activity, prevent fraudulent transactions, and comply with our obligations under the PCMLTFA. Some of this processing is automated; where automated decisions affect your account, you have the right to request a human review.
KYC and anti-money laundering compliance. Document verification data is used to fulfil our obligations under FINTRAC and related anti-money laundering regulations. Records required by law are retained for the minimum period mandated by that law regardless of whether your account is active or closed.
Customer support. Communications with our support team are used to resolve your query, maintain a history of interactions for quality purposes, and improve support performance.
Platform improvement and analytics. Aggregated and, where appropriate, anonymised data about how players use the platform is used to improve game library navigation, identify technical issues, and assess the performance of features.
Marketing and promotional communications. With your consent, we use your email address to send information about bonuses, new games, and platform updates. You can withdraw this consent at any time without affecting your account status.
Responsible gambling. We use account activity data to identify patterns associated with problem gambling and to apply responsible gambling tools where they have been set by the player or where there is a regulatory obligation to intervene.
Legal compliance and dispute resolution. We use and retain personal information as necessary to comply with legal obligations, respond to regulatory enquiries, and resolve disputes with players.
5. LEGAL BASIS FOR PROCESSING
Under PIPEDA and applicable provincial law, Kats Casino relies on the following legal grounds for processing personal information:
Consent. Where we ask for your agreement before collecting or using your information, we rely on your consent. You may withdraw consent at any time for purposes where consent is the legal basis.
Contractual necessity. Processing your account information and transaction data is necessary to deliver the services you have registered to receive. Without this processing, we cannot operate your account.
Legal obligation. Certain processing activities, including identity verification, recordkeeping under the PCMLTFA, and reporting to FINTRAC, are required by law. We have no discretion to exempt you from these requirements based on your preferences.
Legitimate interests. We process some technical and behavioural data on the basis of legitimate interests, including protecting the platform from fraud and maintaining service security. We apply this basis only where it does not override your privacy rights.
6. WHO WE SHARE YOUR INFORMATION WITH
Kats Casino does not sell personal information to third parties. We share information only in the following circumstances:
6.1 Service Providers and Processors
We share data with companies that provide services necessary to operate the platform. These include payment processors for Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency transactions; game software providers including Evolution, Play’n Go, Playtech Live, PG Soft, Evoplay, BGaming, Spribe, Ezugi, SmartSoft, VoltEnt, Evoplay, 3 Oaks Gaming, Barbara Bang, OnlyPlay, Turbo Games, Velipay, and 100HP Gaming; identity verification services; IT infrastructure and hosting providers; fraud detection and cybersecurity providers; and customer support platform operators.
These providers process your data only on our instructions and are required to maintain appropriate security standards. They are not permitted to use your information for their own purposes.
6.2 Regulatory and Law Enforcement Authorities
We are legally obligated to report certain transactions to FINTRAC under the PCMLTFA. We may also be required to disclose personal information in response to a lawful request from a Canadian law enforcement agency, court order, or regulatory body. We do not voluntarily share information with authorities beyond what is legally mandated.
6.3 Corporate Transactions
If Kats Casino undergoes a merger, acquisition, or restructuring, personal data held by the platform may be transferred as part of that transaction. In such an event, you will be notified and, where required by law, given the opportunity to withdraw consent before the transfer takes effect.
6.4 Cross-Border Transfers
Some of our service providers and game studios are located outside Canada. When personal information is transferred to a jurisdiction other than Canada, we ensure that appropriate contractual protections are in place, consistent with our obligations under PIPEDA. These safeguards include standard contractual clauses and data processing agreements that require the recipient to handle your information with the same degree of protection as is required under Canadian law.
7. YOUR RIGHTS AS A CANADIAN RESIDENT
Under PIPEDA and applicable provincial law, you have the following rights regarding your personal information:
Right of access. You may request a copy of the personal information we hold about you and an explanation of how it has been used and with whom it has been shared. Requests are processed within 30 days. We will ask you to verify your identity before releasing information.
Right to correction. If information we hold is inaccurate or incomplete, you may request that it be corrected. Where we disagree with your correction request, we will explain our reasons and note your disagreement on the record.
Right to withdraw consent. Where our processing relies on your consent, you may withdraw it at any time. Withdrawal of consent for marketing communications will not affect your account. Withdrawal of consent for processing that is necessary to operate your account will require you to close it.
Right to erasure (where applicable). You may request deletion of your personal information. We will comply where deletion is lawful. Where legal retention obligations apply, including FINTRAC record-keeping requirements, we cannot delete the information during the mandatory retention period.
Right to data portability (Quebec residents). If you are a Quebec resident, you have the right to receive a copy of your personal information in a structured, commonly used technological format, and to ask that it be transmitted to another organisation where technically feasible.
Right to explanation of automated decisions (Quebec residents). If an automated process has been used to make a decision affecting you, such as an account restriction, you may request an explanation of how that decision was made and ask for human review.
Right to lodge a complaint. If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca. Quebec residents may also file with the Commission d’accès à l’information du Québec. BC residents may contact the Office of the Information and Privacy Commissioner for British Columbia. Alberta residents may contact the Office of the Information and Privacy Commissioner of Alberta.
To exercise any of these rights, contact us at support@kats-casino-ca.com. We do not charge a fee for access requests unless a request is excessive or repetitive, in which case we will notify you of any applicable fee before proceeding.
8. COOKIES AND TRACKING TECHNOLOGIES
Kats Casino uses cookies and similar technologies on its website and mobile applications. This section explains what they are, why we use them, and how you can control them.
8.1 What Cookies Are
Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit, such as your login status, language preference, and session activity. Similar technologies include local storage objects, pixel tags, and session identifiers.
8.2 Types of Cookies We Use
Strictly necessary cookies are required for the website to function. They maintain your login session, remember your preferences during a visit, and enable the cashier and game loading functions. These cannot be disabled without breaking core site functionality.
Performance and analytics cookies collect information about how visitors use the site, which pages receive the most traffic, and where errors occur. This data is used in aggregate to improve the platform. Analytics tools we use process data in a manner consistent with CASL and PIPEDA.
Functional cookies remember choices you make, such as currency display and notification preferences, so that you do not need to reset them on each visit.
Marketing and targeting cookies track your interaction with the platform and may be used to show you relevant bonus offers or to measure the effectiveness of advertising campaigns. These are activated only where you have provided consent.
8.3 Managing Cookies
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your experience on the site. In particular, disabling strictly necessary cookies will prevent you from logging in or using the cashier.
On your first visit to kats-casino-ca.com, you will be shown a cookie consent notice that gives you the ability to accept or decline non-essential cookies before they are placed on your device. You can update your preferences at any time through the cookie settings link in the website footer.
9. DATA RETENTION
We retain personal information for as long as is necessary for the purposes described in this policy, subject to the following:
Account records are retained for the duration of your account and for a minimum of five years after account closure, in line with FINTRAC anti-money laundering record-keeping requirements.
Transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of five years from the date of the transaction.
Identity verification documents are retained for a minimum of five years from the date of submission or account closure, whichever is later.
Marketing preference records are retained until you withdraw consent or close your account.
Support communications are retained for three years from the date of the last interaction in a ticket, unless retention for a longer period is required in connection with a dispute.
Technical log data, including IP address records, is retained for up to 12 months.
Where retention beyond the above periods is required by a specific legal obligation, we retain the data for the minimum period required by that obligation.
10. SECURITY
Kats Casino uses industry-standard security measures to protect your personal information. The website and mobile app use SSL/TLS encryption for data in transit. Account passwords are stored using one-way hashing. Payment card data is handled through PCI DSS-compliant infrastructure. Access to player data within our organisation is restricted to staff who require it to perform their job functions, and all such access is logged and monitored.
In the event of a data breach that poses a real risk of significant harm to affected individuals, we will notify the Office of the Privacy Commissioner of Canada as required by the Security Breach of Personal Information Regulations under PIPEDA, and will notify affected individuals directly without undue delay.
If you believe your account has been accessed without authorisation, contact us immediately at support@kats-casino-ca.com or call 1-844-780-0786.
11. CHILDREN AND MINORS
Kats Casino does not knowingly collect personal information from anyone under the age of 18. The platform is intended exclusively for adults. During registration, we require confirmation of age, and identity verification may be requested to confirm that the declared date of birth is accurate.
If we become aware that a minor has registered an account or provided personal information, we will close the account, retain only the records required by law, and delete all remaining personal data as quickly as practicable. If you are a parent or guardian and believe a minor has registered on the platform, contact us immediately at support@kats-casino-ca.com.
12. MARKETING COMMUNICATIONS AND CASL COMPLIANCE
Commercial electronic messages from Kats Casino are sent only to individuals who have given express or implied consent under the Canadian Anti-Spam Legislation (CASL). When you register an account and opt into marketing during the registration process, you are providing express consent to receive promotional emails and messages related to bonuses, new games, and platform events.
You may withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting support@kats-casino-ca.com with a request to remove you from marketing lists. Unsubscribe requests are processed within 10 business days as required by CASL. Opting out of marketing communications does not affect transactional messages, including account notifications, withdrawal confirmations, and security alerts, which are sent based on contractual necessity rather than consent.
13. RESPONSIBLE GAMBLING AND YOUR INFORMATION
Personal information about your gaming activity may be used to support responsible gambling practices on the platform. If account activity triggers responsible gambling indicators, including unusual betting patterns, rapid session frequency, or self-reported concerns, we may use that data to apply account-level tools or initiate contact with the player.
Responsible gambling tools available on the platform include deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. You can access these tools through your account settings at any time. Self-exclusion requests result in immediate account restriction and removal from all marketing lists.
If you choose to self-exclude, we retain a record of that exclusion for the purpose of preventing re-registration during the exclusion period. This retention is a player protection measure, not a commercial use of your data.
External support resources are available through Gambling Therapy at gamblingtherapy.org and BeGambleAware at gambleaware.org. These organisations operate independently of Kats Casino.
14. THIRD-PARTY WEBSITES AND LINKS
The Kats Casino website may contain links to external websites, including game providers, payment processors, and responsible gambling organisations. This Privacy Policy applies only to kats-casino-ca.com and our mobile applications. When you follow a link to a third-party site, the privacy practices of that site govern how your information is handled there. We are not responsible for the privacy practices of external websites and encourage you to review their policies before submitting any personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will notify registered account holders by email to the address on file. Continued use of the platform following notification of a material change constitutes acceptance of the revised policy.
For minor or clarifying changes, we will update the text of the policy without a separate notification, though the document will always reflect current practices.
16. CONTACT AND COMPLAINTS
For questions, requests, or complaints about how Kats Casino handles your personal information, contact us through any of the following:
Email: support@kats-casino-ca.com
Phone: 1-844-780-0786
Mail: TD Bank Tower, 66 Wellington St W, Toronto, ON M5J 2W4
We aim to respond to all privacy enquiries within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate regulatory body:
Office of the Privacy Commissioner of Canada: priv.gc.ca
Commission d’accès à l’information du Québec (Quebec residents): cai.quebec
Office of the Information and Privacy Commissioner for British Columbia: oipc.bc.ca
Office of the Information and Privacy Commissioner of Alberta: oipc.ab.ca
Kats Casino — https://kats-casino-ca.com/
Licence: 8048/JAZ